FAQ
Got questions? Our ghouls have answers!
📦 Shipping & Delivery
Production Time: All items are made to order and ship within 1-2 business days.
🇺🇸 USA Shipping
2-7 business days after production
"Our delivery ghouls move with swiftness!"
🇨🇦 Canada Shipping
3-30 business days after production
"Our Canadian ghouls appreciate your patience!"
Tracking info will have been sent to your email.
❤️ Our Mission
✅ 5% to Dick’s Sporting Goods Foundation (USA)
✅ 5% to KidSport Canada
Every purchase helps young athletes access sports equipment, registration fees, and opportunities.
Learn more: Our Full Mission Statement
🔄 Returns & Exchanges
- 30-day no-questions-asked returns
- Full refunds or replacements for damaged items
- No refunds after 30 days from purchase date
- Policy subject to future improvements
We always aim to make things right!
🧼 Product Care
- Turn inside out before washing
- Machine wash warm/cold (no bleach)
- Air dry preferred / Tumble dry low
- No dry cleaning or direct ironing
Follow these steps to keep your gear looking fresh!
👻 Still Need Help?
Email our support ghouls at:
hello@fanghoul.com
We typically respond within 24-48 business hours!